Frequently asked questions


WHAT SIZE ARE THE BEARS?

The bears are 43cm from sitting, which is quite large for a personalised bear. See the picture next to standard wine bottle on our home page for a visual illustration.


HOW DO I ORDER?

As the bears are personalised and made to order we currently don't have an online cart option.

So to order send us an email on rarebears@icloud.com or you can use the contact us form. Let us know the type of bear you are looking for and the name to go on it.

We will then get back to you if there are further details required (e.g. grandchildren names for Nanny Bears).


WHAT PAYMENT METHODS DO YOU ACCEPT?

You can pay by cash, cheque, bank transfer or by using PayPal.

I AM IN  CANADA AND WANT TO ORDER A GIFT FOR MY NIECE IN IRELAND. HOW DOES THAT WORK?

We specifically cater for all the Irish diaspora around the world. Place your order and then make payment via PayPal (along with the local ROI delivery charge). We will arrange delivery directly to the recipient along with a note or card to tell them who the gift is from and pass on your message.


HOW LONG DOES MY ORDER TAKE?

As soon as your payment is received (and cleared) the bears should be ready for despatch within five working days. Orders may take longer at peak times. Please 'bear with us'.


WHAT IF I NEED BY ORDER FASTER?

If you need your bear ASAP for a personal occasion please advise us of the details when placing the order. We will do our utmost to prioritise it as soon as payment is received. Please note, that no individual orders will be able to be given priority at peak times.


WHAT ARE THE DELIVERY CHARGES?

  • Bears can be collected from us in North County Dublin by prior arrangement.
  • Delivery charges are €6.50 anywhere in Republic of Ireland.
  • Free delivery on orders over €70 (ROI only).
  • Delivery charges outside ROI will vary.